Ordering & Shipping

Ordering

Our website is designed to make the ordering process of your custom marine products and yacht accessories accurate and efficient.  We appreciate your investment in our products, and will do our utmost to ensure the marine products you purchase exceed your expectations.

All of our products are customized by using images of your yacht.  During the ordering process, images can be electronically sent to [customerservice@mainemystique.com] or you may select a stock image of your choosing. 

Before we craft your custom product, a proof will be sent to your e-mail address.  Once the proof is approved, we will begin your Maine Mystique product.

Shipping

The same care is taken with shipping your Maine Mystique products that is taken when we manufacture them. Each order is carefully packed to ensure a safe trip to its destination.

Dock Steps and smaller items are shipped via UPS in well-protected containers. Dock Boxes and Tackle Centers are shipped using professional delivery companies. (Larger items are blanket wrapped to ensure protection from damage) (Larger items are shipped in wood crates that offer maximum protection).  All items are delivered to your doorstep. Please be aware that larger items will require 2 or more people to unload.

Once an item ships, you will be notified via e-mail of a tracking number.

Returns

Due to the highly customized nature of Maine Mystique, all products are non-returnable.